How many times have you stared at a spreadsheet in frustration over having to report efficiency, productivity, or, indeed, revenue KPIs? How many times have you been asked to fix metrics to match an upbeat, overly optimistic, or downright unjustified … Read More
Striking the Balance Between “Thinking Outside and Thinking Within the Box” for Operational Excellence
Oftentimes, leaders face the difficult challenge of finding the balance between innovation and efficiency: on one side lies an irresistible urge to “think outside the box”, breaking free of conventional thinking to uncover groundbreaking solutions; on the other, “thinking inside the box” involves optimizing existing systems while increasing resources. Ultimately, reaching operational excellence requires mastering both approaches equally well.
Business Operations and the Swiss Cheese Model: Lessons Learnt From Aviation
Just as multiple layers of defense prevent accidents in flight, resilient organizations can build resilient operations that won’t collapse when holes form; the Swiss Cheese Model helps us attain this objective.