Oftentimes, leaders face the difficult challenge of finding the balance between innovation and efficiency: on one side lies an irresistible urge to “think outside the box”, breaking free of conventional thinking to uncover groundbreaking solutions; on the other, “thinking inside the box” involves optimizing existing systems while increasing resources. Ultimately, reaching operational excellence requires mastering both approaches equally well.
Business Operations and the Swiss Cheese Model: Lessons Learnt From Aviation
Just as multiple layers of defense prevent accidents in flight, resilient organizations can build resilient operations that won’t collapse when holes form; the Swiss Cheese Model helps us attain this objective.